Customer Complaints

Dear Customer:

Our relationship with you is important to us. At SICO, our team of professionals aim to continuously provide innovative products and services, catering to the ever-growing investment needs of our clients, while abiding by ethical and professional standards of conduct.

Should you at any time feel that the level of our service is not up to your satisfaction, please contact us and let us know by submitting our online complaint form or by downloading and submitting this PDF to Customer Relations Department (CRD), by email to: complaints@sicobank.com.

Client Relations Department (CRD)
Tel: + 973 1751 5700
Fax:+ 973 1754 0700

All complaints will be acknowledged in writing within five working days of receipt. The Bank aims to provide a satisfactory resolution to your complaint in a prompt and efficient manner with a response guaranteed within 4 weeks of receiving your initial complaint.

If you perceive that there may be any conflict of interest regarding the handling of your complaint by the CRD or if the resolution does not meet your expectation, please contact the Bank’s Chief Executive Officer.

In the event that you are still dissatisfied, you have the option to approach the Central Bank of Bahrain at the below address:

Compliance Directorate
Central Bank of Bahrain
Manama
Kingdom of Bahrain

Assuring you of our best services at all times,
Management